Are you one of the many millions who has spent hours, days or even weeks, before you got a reply after contacting Facebook? Well, it might be easy in the future. Fingers crossed 🤞🏼
In the words of Facebook –
“We’ve begun a small test to provide support through live chat for English-speaking creators in the United States who do not already have an assigned relationship manager from Meta to help with questions they might have about Facebook or Instagram. Creators can access a dedicated creator support site when logged in through Facebook. There, they can chat live with a support agent for help on various issues ranging from status of a pay-out to questions about a new feature like Reels.”
So creators get dedicated, in-person support – but what about regular users?
“On the Facebook App specifically, we’ve also started testing live chat help for some English-speaking users globally, including creators, who’ve been locked out of their accounts.”
Contacting Facebook will be available in US for english speaking people who get locked out of their accounts.
We’ll have to wait and see how effective this new process is, and whether it actually helps to resolve such issues (many people are legitimately locked out, even if they’re not entirely sure why), but it’s an interesting test, which could help Facebook address a major bugbear among users.
What do you think fo this move by Meta? Have you ever faced difficulty in contacting Facebook?
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