Meta is setting up a new customer service division, which will provide direct advice and assistance in order to help Facebook and Instagram users resolve account issues and concerns more quickly.
A dedicated customer service element has been a much-requested feature, with many users expressing their frustration at not being able to contact anyone at the company for key concerns, like account suspensions, content removals, ad issues, etc.
“The effort is in the early stages, and has taken on a higher priority thanks to feedback Meta has gotten from the Oversight Board, the independent body set up in 2020 by the company to review some of its decisions on questionable or problematic content. The board has received more than a million appeals from users, many of them related to account support.”
Meta is still working on the customer service division details and no further details have been provided yet.
We will keep you updated.
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